Customer Experience

08.29.2011 Use Experience To Create A Positive Emotional Response

Customer Experience, Guerilla, Marketing, retail No Comments

As I have mentioned in a previous post, we live in a world where experience is the new brand. Study after study shows us that the more a consumer actively interacts and participates with your brand, the more positive their feelings toward your brand becomes. Not to mention, their brand […]

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01.24.2011 Foursquare grows by 3400%

Advertising, Customer Experience, Marketing, social networking, technology, word of mouth No Comments

2010 was definitely the year of geo-location social networking. The leader in this astonishing SM subset is New York City based Foursquare. Below you’ll find their 2010 year in review infographic with some pretty interesting statistics about their network and its users’ habits. 3rd Idea has successfully implemented Foursquare for […]

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01.13.2011 Customer Experience is the New Brand

Advertising, branding, Customer Experience, Marketing, restaurants, retail, social networking, word of mouth No Comments

I found this awesome quote from Dustin Curtis on Stage Two. He says, Customer experience is the new brand. I’m not referring to a brand as a logo and a typeface. I’m referring to the new kind of brand, the one is formed by the entire experience of a customer’s […]

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11.11.2010 Windows 7 Phone commercial success?

Advertising, branding, Customer Experience, Marketing, social networking, technology No Comments

You cannot watch television right now without seeing an ad for the new Windows 7 Phone. They look like fun, easy to use little creatures. But do I want to buy it? Not sure. I’m still pretty loyal to the iPhone4 (which has changed my life, again). And they promised […]

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07.08.2010 Social Media Expert or snake oil salesman?

Advertising, branding, Customer Experience, Marketing, social networking, technology, word of mouth No Comments

It seems like everyday we’re introduced to at least a half dozen new “Social media experts” who will gladly assist your business with Twitter, Facebook, Blogging and whatever else is popular that day. With unemployment so high right now, a lot of would-be entrepreneurs are diving into social media, simply […]

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02.10.2010 Facebook, Customer Service, and Peep-Toe Wedges.

Customer Experience, social networking No Comments

It is a widely accepted notion that social media is changing the way we do business. Long gone are the days where people might tell a few of their friends about a positive or negative customer experience. Now, they can tell their entire network of contacts and essentially the world […]

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Glad to finally see a Facebook Pages app! Hopefully this will make life easier.
5 hours ago

Wow yum! RT @paintboxsoaps Victoria Sponge: Tart, ruby-red raspberry jam sandwiched between impossibly light layers of vanilla-scented cake
8 hours ago

I will be there! RT @longwoodgardens Don’t miss our 1st #Fireworks & Fountains of the season to the music of Swan Lake http://t.co/TmQowROX
9 hours ago

And disabling comments on Facebook-pointless!RT @airport_girl What's the point of having a blog if you delete the comments you "don't like"?
6 days ago

Well, that's good. http://t.co/siszUaYe
6 days ago

RT @iamluca The most common road to mediocrity is being realistic.
6 days ago

RT @SMMadagency: Research Finds Consumers Crave Simplicity [MediaPost Publications] http://t.co/zapWJV6P
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RT @theaccomac Charlene's ideas for planning the perfect picnic this summer http://t.co/RBjR85Hm
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Customer Experience

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